How Müller Präzisionswerkzeuge Reduced Order-to-Delivery Time by 20% with AI-Driven Report Management from SchmidtFactories
Müller Präzisionswerkzeuge, a well-established manufacturer in the precision tooling industry, faced a common operational challenge: critical information from field sales often reached engineering and support too late or in incomplete form. This caused delays at the start of projects, increased coordination effort, and created unnecessary administrative workload for the sales team. By implementing the AI platform from SchmidtFactories, Müller Präzisionswerkzeuge digitized its reporting and internal communication processes. The result: 1.5 hours saved per day per sales representative and a 20% reduction in total order-to-delivery time.
Approx. 2 hrs/day → 30 min/day
75% less effort
– → 1.5 hrs/day
More time for customers and projects
Baseline → 20% faster
Higher throughput
Manual, often delayed → Structured, real-time
Less follow-up and rework
The challenge
Before working with SchmidtFactories, internal communication at Müller Präzisionswerkzeuge was affected by fragmented workflows and media breaks. Field sales representatives often captured information manually first and only entered it into the system later. That meant the teams needed to coordinate around incomplete information instead of moving projects forward immediately.
- Information delays: Engineering and support often waited 24 to 48 hours for complete project specifications.
- High administrative effort: A significant portion of the sales team's daily time was spent on documentation rather than customer-facing work.
- Limited transparency: Without a central, up-to-date data source, departments were often only able to act once all information had been consolidated.
The solution
SchmidtFactories implemented an AI-driven platform specifically designed to accelerate and unify communication between field sales, engineering, and support. Instead of adding another reporting layer, the system reduced friction directly at the point of capture and made validated information available across departments immediately.
- Mobile voice capture: Sales representatives dictate reports and capture technical requirements instantly by voice, either on-site with customers or while traveling between appointments.
- Cross-department synchronization: A central dashboard ensures that Sales, Support, and Engineering always work from the same real-time data set.
- Automated validation: During data capture, the AI checks for missing details or incomplete technical parameters, reducing back-and-forth communication and rework.
The result
The introduction of AI-supported reporting delivered fast, measurable impact across the organization. Sales recovered productive time each day, engineering and support gained faster access to complete specifications, and the full order-to-delivery cycle moved with less waiting and less rework.
“The implementation of SchmidtFactories has significantly accelerated our internal processes. Our sales team saves valuable time every day on documentation, while engineering and support can access complete information much faster. What mattered most to us was improving speed without adding organizational complexity. The 20% reduction in throughput time clearly demonstrates the value.”
— Mathias Schmidt, CEO, Müller Präzisionswerkzeuge